F.A.Q.

Frequently Asked Questions

Full payment is required at the time of your order to ensure that we have all necessary materials on hand to begin production promptly. If you have any concerns about this policy or questions about canceling an order that has not been completed, please contact us.

The lead time will be 3-5 weeks from the date of your order. Factors such as backordered materials, holidays, or post-office strikes may potentially affect the lead time. If you require a quicker turnaround, please check our in-stock catalog.

Yes and no. Most of our products are bespoke and can be customized. You can choose the leather colour, thread colour, hardware, etc., and we will make it to order. However, we are unable to create custom knife sheaths for example, for knives or axes that we do not have in our inventory. If you provide the knife at your own cost, we can design and make a sheath for it, although this process will not be the same as our standard products and will incur an additional cost. Therefore, we are currently not accepting custom orders of this nature.

Everything you likely own, including your furniture, flooring, and clothing, is either natural or designed to imitate natural materials. From faux wood desks and faux leather bags to faux wood flooring, these items often deteriorate after a few years. In contrast, real wooden tables, leather boots, canvas tents, and woolen blankets are more durable and can be maintained with oils, waxes, and natural soaps. They can also be repaired and passed down as heirloom pieces. This is all possible because natural materials are inherently perfect.
This philosophy is at the core of what we create, use, and offer. Our products are made from all-natural leather, handcrafted, and treated with natural waxes and oils. They also feature solid brass and steel hardware, all presented in eco-friendly, recyclable packaging.

This is just the nature of handmade, small-batch, high-demand items. Things tend to sell out very quickly when they’re in stock. In order to still keep items available to view and research, we keep everything up for looking even if it’s not currently available.

Aetolus is a person whose origin hails from the mountainous region of Aetolia in Greece.
I am from that region and I have it close to my heart. It’s in the middle of nowhere, or in other words, it’s not a touristic destination; but it has rich history and good food.

Shipping & Handling

We are currently in the process of finding the best possible courier service for both you and ourselves. So far, we have been satisfied with Evri (formerly Hermes) and the Royal Mail for domestic UK deliveries, but we are still seeking a better international carrier.

Due to the size and nature of our business, we aim to avoid any delays in processing your order. Therefore, we have designated Mondays as our shipping day for parcels. We appreciate your patience and anticipate finding better solutions for shipping and handling in the near future.

Return & Refund Policy

Returns:
All sales are final and our policy lasts 30 days if there is any malfunction or failure. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we may require a receipt or proof of purchase.

*Personalised items cannot be returned or refunded.

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items:
Some sale or special-offer items may not be refunded.

Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at aetolusleather@gmail.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.